Cleveland Gladiators Team Shop

Shipping & Returns

Returns and Exchanges

The Cavaliers Team Shop accepts returns on all purchases up to 30 days from the day you purchase in the Cavaliers Team Shop or from the day you receive your order from You can return your purchase by mail or in the Team Shop located at Quicken Loans Arena on the corner Huron and East 6th Street. Just bring your Packaging Slip with you.

If you would like to return your order by mail click here to begin a return request.


Return Policy

  • All Returns or exchanges can be completed within 30 days of receipt, by mail or in the Team Shop located at Quicken Loans Arena on the northeast corner at Huron and East 6th.
  • All returns without a receipt must be exchanged for other merchandise or issued a merchandise gift card for the current selling value of the product.
  • All Returns or exchanges must be in the same condition as purchased. All returns will be credited back to the original form of payment unless otherwise specified.
  • Shipping and Handling Charges are not refundable.
  • A Credit will be issued as soon as we receive and process your return.
  • Please allow up to two billing cycles for a refund to appear on your credit card statement.
  • To submit your request by mail please send your package to:
    • Cavaliers Team Shop
      Attn: Returns/Exchanges
      12665 Corporate Drive
      Parma, OH 44135
  • If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.
  • For any other questions of concerns please call: (800) 252-6061